You Build Systems That Work. We Need Someone to Own Ours.
We're a fast-growing paid ads agency looking for a Head of Operations. Someone who thinks in processes, holds teams accountable, and finds it satisfying when everything runs exactly as it should.
Apply NowHear It Directly From Our Founder
Tiago explains what this role actually involves and the kind of person who will thrive here.
This Role Is For You If...
You don't need to be told twice. You build it right the first time.
You've spent years in operations, probably in an agency or service business. You understand how client delivery works. You know what breaks when a team scales without structure. You have clear opinions about how things should run, and you have the track record to back them up.
Here, you would own everything that sits between the CEO and the team. All delivery. All accountability. All systems. Escalations stop with you. Decisions that don't need the CEO don't reach him.
Real Ownership
Not a coordinator role. You own the operation. Your decisions stick.
A Team That Does the Work
Account Managers, Creative Strategists, Media Buyers, Automation Specialist. Professionals. Your job is structure and accountability, not doing everything yourself.
AI-First Environment
We use AI as a genuine operating layer. You'll have latitude to bring tools, build automations, and shape how the business runs.
Long-Term Role
We hire for permanence. If the fit is right and results are strong, this role grows with the business.
Your mission: free the CEO completely from day-to-day operations so he can stay focused on sales and growth. Client delivery runs with precision. The team always knows what good looks like. Operational issues get resolved before they become client problems.
What You'll Own
- • Directly manage all team leads
- • Run weekly check-ins and hold performance accountability
- • Own ClickUp as the single source of truth
- • Ensure SOPs exist for every repeatable process
- • Handle all client escalations without CEO involvement
- • Monitor delivery quality across all accounts
- • Lead the team's adoption of AI and automation tools
- • Make data-backed hiring recommendations before capacity breaks
Who You Are
- • 3-5 years of operations management in an agency or service business
- • Proven team leadership with 5+ direct reports
- • You build systems once and they hold
- • You hold people accountable directly and clearly
- • You make decisions from data, not gut feelings
- • You're genuinely AI-first with real examples to prove it
- • You flag problems before they become fires
- • Working knowledge of digital marketing and ad delivery cycles
Do Not Apply If
- • You need every process defined before you can start
- • You have never directly managed a team and owned their results
- • You have no experience in an agency or client-facing service business
- • You are not actively using AI tools in your current work
- • You cannot commit to 40 hours per week full-time
Why Join Us
- Full operational authority. Not a support role. You own delivery, team management, and systems. Your judgment is trusted.
- No corporate layers. Direct access to the CEO. Fast decisions. Clear chain of command.
- High standards, low drama. We care about performance and building things that last.
- 100% remote. Async-first communication. No meetings for the sake of meetings.
- Competitive compensation. Base with performance bonuses as you prove results.
Details
Small team. High standards. Real ownership.
Macedo Marketing is a performance marketing agency led by Tiago Macedo. We help ambitious businesses grow through paid ads, sharp creative, and clear execution — but the way we work matters just as much as the results.
We care about reliable performance, calm thinking, and people who take responsibility before they are asked. No hiding behind excuses. No corporate theatre. Just a focused team trying to get better every week.
What Our Clients Are Saying
Three client interviews that show the kind of results, trust, and standards behind the work.
Sound Like You?
The application takes about 15 minutes. We want to understand your experience, how you think, and what kind of operator you are. If there's a match, we'll be in touch within a few days.
Apply Now© 2026 Macedo Marketing. All rights reserved.
Privacy Policy | Terms & Conditions | macedomarketing.com
Macedo Marketing is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.
This site is not a part of the YouTube, Bing, TikTok, Google or Facebook website; ByteDance Ltd., Google Inc, Microsoft INC or Meta Inc. Additionally, this site is NOT endorsed by YouTube, Google, Bing or Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc. YOUTUBE is a trademark of GOOGLE Inc. BING is a trademark of MICROSOFT Inc.